About Us
Our Approach
Whybrow Chartered Surveyors
are committed to delivering the highest levels of customer service across
our business and have adopted the principles set out in the Government
Standard for Customer Service Excellence as best practice.
It is by adopting these
standards that we have developed a culture where the customer is at
the centre of our business and where we drive towards continuous improvement
in the areas of:
- Delivery
- Timeliness & Quality
- Information
- Professionalism & Colleague Attitude
At the core of this policy
is our commitment to:
- Be polite and helpful.
- Explain our actions and decisions clearly.
- Be transparent.
- Get it right first time. When mistakes happen, we will adopt a no blame culture, admit our errors, put things right and learn from our mistakes.
- Measure our performance against our targets and standards.
- Drive towards continuous improvement.
- Never promise what we can not deliver.
Our Mission Statement
Whybrow aims to become one of the leading Chartered Surveyors practices in the Eastern Region delivering the highest levels of personal service, professional advice and commercial solutions to clients, while providing a quality working environment for staff and continually striving to excel through innovation.
Click here to view our Corporate Responsibility Statement
Testimonials
"I would strongly recommend Whybrow Chartered Surveyors, they navigated us through what could have been a very difficult process with their expertise, reliability & professionalism. From the onset of our project there was a strong relationship, which for us inspired confidence. This was developed through their motivation, efficiency and their ability to provide support and clear constructive guidance which remained throughout the project. The excellent communication between Whybrow & the Directors of ROL Cruise meant that from start to finish they worked with focus to our needs, our budget & time line." |
“I found it a great pleasure to deal with Whybrow and all their staff, they made the whole daunting experience for me an easy and simple task as this was the first business I have set up.” |
"I confirm that Whybrow provided a very professional service in the marketing of our property, in what has been difficult market conditions." St Marylebone Property Company - July 2010 |
"I have used your
company for 34 years. It has been a happy and fruitful relationship" |
"Very happy with
a good professional relationship where we can rely on a helpful and
open dialogue" |
"Top Class Service" |
"Professional Services
provided in a timely way..." |
"Whybrow provided
this firm with an efficient service on a number of occasions letting
premises that they manage for this firm" |
"Aewdelford Systems, under one of its many guises, have utilised the services of Whybrow on a number of occasions over the last twenty years. It has been a pleasure to work with them & they have always provided an efficient, accurate, speedy & professional service to us. They are our first port of call on matters relating to property." |
"We have admiration for the professional and pro-active approach Whybrow has had to this new requirement, (Energy Performance Certificates) and you stand head and shoulders above most of your competitors." |
"Excellent Customer Service – Sponsored by Clarice House This company has not entered this category before as it did not feel it was ready - well, it definitely is. Although different to the other winners in the respect that Whybrow is predominantly a commercial company, there is still a clear respect for the importance of excellent customer care. It analyses its business extensively to know who its customers are and how they should be treated. |
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