Whybrow

Evening Gazette - 2nd December 2008

EXCELLENT CUSTOMER SERVICE sponsored by Clarice House.

This company has not entered this category before as it did not feel it was ready - well, it definately is. Although different to the other winners in the respect that Whybrow is predominantely a commercial company, there is still a clear respect for the importance of excellent customer care. It analyses its business extensively to know who its customers are and how they should be treated.

Whybrow has an email newsletter which keeps all customers up to date with what's what. It has questionnaires which go to all customers regarding the service received, these are all then collated and points addressed in regular 'innovation meetings' which are used for management to resolve issues. One example being altering the phone system to achieve a customer service target. On top of this, staff training is clearly very important and the monitoring of key performance indicators, by management on all staff is integral to their high standard and consistency of customer service.

It is moving forward by using Facebook and other technologies to connect with younger clients and gain customer information, feedback and ensure they are ahead of competitors.

WHYBROW WIN AWARD FOR EXCELLENT CUSTOMER SERVICE

Whybrow scooped their fourth award in four years on Friday at the Colchester & District Business Awards. Previously, winners of the Staff Training & Development Awards 2004,2005 & 2006 we are delighted to be chosen as winners in the Customer Service category.

'Winning the Excellent Customer Service Award is a wonderful achievement and a testament to the hard work all our staff contribute to the day to day running of our office.’ said Ewan Dodds BSc FRICS, Managing Director.